Support / Contact

Quick Contact

Need help with SplitRig? > Whether you found a bug, have a feature request, or need help setting up your dual-camera stream, we’re here for you.

Email us directly: support@splitrig.com

Frequently Asked Questions

General & Setup

"How do I enable the Heart Rate widget?" To display your live heart rate, SplitRig requires access to Apple HealthKit. Ensure you have granted permissions in your iOS Settings under Privacy & Security > Health > SplitRig.

"How do I use the GPS and Speedometer widgets?" Enable Location Services for SplitRig in your iOS Settings. For the most accurate telemetry, ensure you have a clear view of the sky.

"Is my data stored or shared?" No. SplitRig is a "client-side" application. Your video, audio, health data, and location are processed locally in real-time. We never see or store your data on our servers. You can read more in our Privacy Policy.

Recording & Features

"What is 'Action Cam' mode?" Action Cam is a specialized mode optimized for high-intensity movement (snowboarding, cycling, driving). It utilizes specific lens configurations and stabilization to provide the smoothest possible dual-camera footage for action-heavy sessions.

"How does the Chroma Key (Facemask) work?" SplitRig can automatically remove the background from your front-facing camera feed in real-time. This allows you to "overlay" your face directly onto the rear-camera footage, perfect for "React" style videos or high-action vlogs where you want to stay in the frame without blocking the view.

"Can I customize the layout?" Yes! You can choose between Split Screen and Picture-in-Picture (PiP). In PiP mode, you can drag to move and pinch to resize the window anywhere on the screen during your recording.

"What other data can I display?" We are constantly expanding our Widget Library. Currently, you can display Speed and Heart Rate. We are working on additional telemetry and fitness metrics to help you tell a deeper story with your footage.

Performance & Hardware

"My phone is getting warm. Is this normal?" Yes. Processing two high-definition 1080p camera feeds simultaneously is incredibly resource-intensive. SplitRig is specifically optimized for the latest iPhone architecture to maximize performance, but if the device gets too hot, we recommend:

• Enabling Eco Mode to dim the screen while recording.

• Removing your phone case to allow for better heat dissipation.

• Avoiding recording in direct, intense sunlight for long periods.

"Is SplitRig a medical or professional navigation device?" No. All widgets (Heart Rate, Speed, etc.) are informational estimates provided for entertainment purposes only. SplitRig should not be used for medical monitoring or as a primary navigational tool.

Streaming (Coming Soon)

"When will RTMP streaming be available?" We are currently finalizing our pro-grade streaming engine. Soon, you will be able to broadcast your dual-camera rig—complete with widgets and interactive overlays—directly to YouTube, Twitch, and Facebook. Stay tuned!